The official channel
One email address handles everything.
ometv.me runs a single support channel for user questions, account problems, payment issues, safety reports and policy questions. Using it means your issue reaches the right place and lowers the risk of fraud or misinformation.
What to write about
Account & login
- Login failures or access problems
- Password reset or email verification
- Account restrictions or suspicious activity
- Linking or updating account information
Content & profile review
- Avatar, nickname, bio or profile review
- Removed, limited or rejected content
- Questions about a moderation decision
- Concerns about what is publicly visible
Messages, matching & calls
- Chat not available
- Matching not working
- Voice or video call failures
- Reporting harassment, abuse or suspicious behavior
Payments & purchases
- Failed payments or an unusual order status
- Coins, VIP or gifts not delivered
- Trouble accessing purchased content
- Any other order question
Clubs & community
- Creating or joining a club
- Club avatar, name or introduction review
- Disputes between community members
- Questions about the Community Guidelines
Policies & safety
- Privacy questions and data requests
- Terms of Service questions
- Safety concerns, including anything involving a minor
- Copyright and content complaints
What to include
More context means fewer back-and-forth emails.
- Your account identifier, if you have one (never your password).
- The page or feature involved.
- Roughly when it happened.
- For payments: the order details shown on the payment result page.
- A screenshot, if you have one.
Do not send your password, a verification code or your full card details — we will never ask for them.
Other services
We can only help with ometv.me.
ometv.me is an independent service, not affiliated with OmeTV or its owners. If your question is about an account, ban or purchase on another service, please contact that service directly — we have no access to it.
People pretending to be us
Anyone contacting you outside official channels claiming to be ometv.me is suspect.
- Do not share passwords or one-time verification codes.
- Do not follow unofficial payment instructions or external collection requests.
- Report suspicious links, impersonation, scams or abuse straight away.
If you think your account or payment information may be at risk, contact support as soon as possible.
How requests are handled
Requests are reviewed according to the type of issue, how serious it is, how clear the information is, and any verification needed to resolve it safely. Requests about account security, payment exceptions, abuse reports, community safety or policy enforcement may need extra review before a final reply or action.